Good Samaritan Client Relations supports compliments and care quality concerns related to services provided at Good Samaritan locations.

We truly value hearing what is going well — compliments are shared with site leadership and care teams to recognize their efforts and reinforce the positive impact they have on residents and families. We also see all feedback as an important part of improving the care and services we provide.

Our role is to listen, help guide next steps, and collaborate with site leadership to support timely, respectful, and meaningful resolution and recognition.

Addressing Concerns

For the quickest response, we encourage individuals to first speak with the person who provided the service or the area manager, as they are often best placed to address concerns promptly and directly.

If you have already done so, or if you feel additional support is needed, Client Relations is available to assist. When a concern is brought to Client Relations, we work closely with the appropriate site leadership and remain involved to help support resolution.

What to Expect

• Client Relations reviews compliments and care-quality concerns related to Good Samaritan services only.
• Inquiries are monitored Monday to Friday, 8 a.m. to 4 p.m. (MT), excluding statutory holidays.
• We aim to respond within 3–5 business days.
• To best address concerns, we may request additional information and prefer to speak directly with the individual submitting the concern when appropriate.

Submitting a Concern or Compliment

You can submit your feedback using the form on this page. Including as much detail as possible, such as the location involved and whether site leadership has already been contacted, helps us respond more effectively.

Additional information about our process and how we support residents, clients, individuals and families.